Returns & Exchanges

We want you to be perfectly satisfied with your 200 Degrees Coffee experience, which is why we offer a straightforward returns process for our equipment and non-perishable goods. Please note that due to food safety regulations, we cannot accept returns on roasted coffee beans once the seal is broken unless the product is faulty.

Return Process

• 1.
  Contact Our Team

  Email our customer service team within 14 days of receipt with your order number and the reason for your return to initiate the process.

• 2.
  Package Your Item

  Ensure the item is in its original, unused condition and securely packaged in its original box to prevent damage during transit.

• 3.
  Ship the Return

  Send your package back to our central roastery using a tracked courier service; please retain your proof of postage until the refund is processed.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.